• CUSTOMER JOURNEY MAPPING
  • Emotion & Facial Recognition AI Software
  • EDUCATION CONSULTING

Quantz offers qualitative and quantitative research to help clients gather valuable insights from customers and employees to improve customer satisfaction and employee engagement.

A Customer satisfaction (CSAT) study is a well-known way to ask customers for their feedback. Standard questions include metrics to measure overall satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), Likelihood to Switch (LTS) and Likelihood to Repurchase (LTR)

Qualitative Market Research
  • Ethnographic Research
  • Focus groups
  • In-depth
  • Interviews (IDIs)
  • Text Analytics
  • Quantitative Market Research
  • Online surveys
  • Phone surveys
  • Mail Surveys
  • Intercept Surveys
  • Mystery shopping
Media Surveys
  • Media & Product Testing
  • Measuring Campaign Effectiveness (post & pre)
  • Testing & improving identity, packaging, advertising and communication
Web analytics
  • Usability testing
  • Web mining
  • Web and social media analytics
  • Web optimization